Shipping policy
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. During periods of high order volume, processing times may be extended. Please allow additional days in transit for delivery.
If your order contains multiple items, they may ship separately.
Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout. We ship primarily via USPS and FedEx.
Delivery estimates are provided by the carrier and are not guaranteed. Delivery delays may occur due to weather conditions, natural events, carrier delays, or other circumstances beyond our control.
Weather & Carrier Delays
Hello Milo is not responsible for shipping delays caused by weather, natural disasters, carrier service disruptions, or other events outside of our control.
Refunds or replacements will not be issued for orders delayed due to weather-related or carrier-related delays once the order has shipped.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with tracking information once your order has shipped. Tracking numbers typically become active within 24 hours.
Customs, Duties, and Taxes
Hello Milo is not responsible for any customs duties, taxes, or additional fees applied to international orders. All fees imposed during or after shipping are the responsibility of the customer.
Damages or Lost Packages
Hello Milo is not liable for products that are damaged or lost in transit. If your order arrives damaged, please contact the shipping carrier directly to file a claim. Be sure to retain all packaging materials and damaged items before filing a claim.
International Shipping
We currently ship outside of the United States. Customers are responsible for any additional shipping costs, customs fees, or taxes that may be incurred.
Returns & Refunds
Please refer to our Return & Refund Policy for detailed information regarding returns, eligibility, and procedures. Items must be returned before a refund can be processed.